At KFH we are looking for a regional team leader within our Block Management division in Wimbledon.

Do you have a track record of success as a regional team leader within the Block Management industry? Are you experienced in successfully managing, motivating, and routinely developing people, both internally and externally? Do you have experience in forming and developing great relationships with customers and colleagues? We are looking for an individual that can collaborate with others and share their knowledge, experience and skills. At KFH we are continuously looking for new opportunities to improve and are looking for a regional team leader to bring new thinking and embrace our legacy.

At KFH, with over 60 branches across the capital, we are London’s largest independent property services groups, and we are growing! As one of London’s leading property services groups we offer a range of property services including block management, commercial, residential, and financial services. Our Block Management team manages over 15,000 residential and commercial units in different mixed-use schemes across more than 125 locations in London, with a combined portfolio value of £10 billion. In addition to this, we have one of the largest teams of qualified chartered surveyors and valuers in London and provide a whole range of services for corporate and private clients. Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

You will report into our Divisional Manager.

Key accountabilities:

• Regularly review team productivity to ensure KPIs are met and high standards of customer service are maintained.

• Manage workloads effectively and take corrective action when necessary to maintain these standards.
• Monitor portfolio performance against KPIs and customer service standards.
• Report performance to the Divisional Manager in an agreed format and frequency, including commentary on underperformance and documented corrective actions.
• Handle escalated problems and issues from your team and clients, resolving them according to management agreements or company policies.
• Coach team members through solutions and escalate formal complaints to the Operations Manager with all necessary information for efficient processing.
• To ensure that the properties within your portfolio are effectively and safely managed on behalf of your clients in line with agreed budgets. You will ensure that the properties are properly maintained in agreement with the client, that they meet all legal and regulatory requirements and you provide excellent customer service that at least meets the terms of the management agreements.

Each year we celebrate success by hosting a companywide Awards Ceremony, also we have many seasonal social events throughout the year. We also have regular involvement with our chosen London-based charity, London Youth. Activities vary from cake sales to Tough Mudder to marathons and we encourage our employees to participate. We pride ourselves in fantastic customer service, exceptional communication and delivering the right results.

Click here to see all our company benefits, including additional earning potential and discounts.

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.