At KFH we are looking for a Property Management Administration Manager to join our Lettings Property Management team in Wimbledon.

Have you managed a small team before? Are you an experienced coordinator in lettings or property management? Do you enjoy working in a customer focused environment? Do you have experience in forming and developing great relationships with customers and colleagues? We’re looking for an individual that can collaborate with others and are looking for a property management administration manager to bring new thinking and embrace and join the team.

With over 60 branches across the capital we are London’s largest independent property services group, and we are growing! As one of London’s leading estate agency groups we offer a range of property services including Block Management, Commercial, Residential, and Financial Services. We manage over 15,000 residential and commercial units in different mixed-use schemes across 130 locations in London, with a combined portfolio worth £10 billion. In addition to this we have one of the largest teams of qualified chartered surveyors and valuers in London, we provide a whole range of services for corporate and private clients.

Our employees are at the heart of our business and help to drive our success by supporting each other and providing exceptional service with care in order to achieve the right results with integrity. We pride ourselves on working in collaboration and valuing experience as well as encouraging new thinking.

Responsibilities of a Property Management Administration Manager include:
• The role will report into the Head of Lettings Management
• Line management of PM Administrators
• Oversight and review of the work carried out by PM Administrators
• Ensuring PM Admin deadlines are met
• Handling of escalated queries and complaints, both internal and external
• Training and recruitment of new and existing staff
• Providing statistics to HOD relating to Bonus KPI’s for department and PM Administration team
• Managing department email inboxes, including tenant referencing and voicemail

Skills required
• Experience in line management of a team
• Excellent with Microsoft programmes - specifically Excel and Word
• Experience with a CRM system (ideally Radar), inputting data and running reports
• Excellent prioritisation and time management skills
• Good at working in and supporting a team
• Confident and articulate, both written and verbally
• A great self-starter who can complete tasks independently and records actions taken
• Excellent attention to detail and accuracy

KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.

KFH. People. We get it.

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